Resume

Objective Statement

Talented operations leader and people manager looking to assist a company achieve their audacious goals and objectives. Ultimately trusted by organizational teams to solve challenging issues. In depth understanding of assessment and redesign with laser focus on performance and budget. Strengthsfinder 2.0 Gallup reports strong communicator, ability to recognize team strengths, intuitive problem solver, cross-functional team leader and motivator extraordinaire.

Areas of Expertise

Organizational Change Management
Communication across organization
Cultural/industry specific language styles
Fast-paced, results driven, and constantly changing industries
Flexibility in allocation & prioritization
Agile principles
Ability to lead large and small teams

Client/Account Management
Talent acquisition and retention
Manage projects simultaneously
Cost-Benefit Analysis
Quality improvement initiatives
Experience Managing Salaried, Hourly, and Remote Teams
Data Analytics and Interpretation

Key Accomplishments

Transitioned an in-person business model to a full virtual structure while attaining 35% growth in sales
Consistently maintained employee retention rate at 95-97% over 12 years of business ownership
- Highly regarded employee satisfaction and development despite limited budget
Expanded business to five locations which required a balance of multiple projects and strong vendor relations while simultaneously keeping clients and staff engaged
Over course of career, completed numerous specialized projects/events in addition to regular employment/business ownership - requiring flexible prioritization and balancing of projects, vendors, and resources including working within budgets ranging from nonprofit to global scale operations
Led a seamless business ownership transfer, resolved a long-lasting communication problem at a local hospital, and created a new orientation process at a local level that was adopted by the global organization
Proven record of maintaining positive relationships with stakeholders, vendors, and personnel within and outside of the organization

Professional Experience

2021 - Present

OPERATIONS MANAGER

Spark Space Creative

Product - Social Media Learning Library

Owner of project to create a Social Media learning library based off of customer need, 7 months to complete with little to no additional resources
Responsible for generating idea, creating project roadmap, assessing project needs, designing sprints, and managing life cycle from start to finish
Include flexibility in plan to account for multiple Senior Management changes in resources and deadlines while constantly reassessing resources available
Consistently coordinate with both internal and external stakeholders to ensure project meets all needs as well as being transparent about progress
Worked with cross-functional teams including Senior Management, Marketing, Web Development, Social Media, and Operations
Able to see future impact of potential roadblocks and find creative solutions to resolve them before an issue arises
Videos for library require additional resources not available, able to keep employee morale high while reworking schedules to incorporate additional business needs
Project completed successfully by required deadline

Project - Clickup

Tasked with researching and selecting new project management software system
- No prior knowledge of system, independently trained to become subject matter expert
Create all new process standards within software system based on needs of employees, clients, and senior management
Responsible for development and delivery of training

Product - Soulfolio

Took over management of project halfway through development
- Able to jump in and run sprints and collaboration of trial site
Work with web developer to fix bugs/communicate site needs

Operations Management

Create onboarding process and standardized training for all employees on processes and software
Brainstorm, design visuals, and execute presentations for stakeholders on products
- Internal presentations on resource allocation, timelines, and potential risks/pitfalls with provided solutions
- External presentations on how to utilize products most efficiently
Work collaboratively with all teams to design smoother processes while ensuring product delivery met in appropriate timeline

2035 - 2035

JOB POSITION

Company Name

Company Location

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font.

I’m a great place for you to tell a story and let your users know a little more about you.

2008 - 2020

Owner | CEO

Femme Fatale, LLC

Human Resource and People Operation Experience

Built recruitment process, including interview process and onboarding checklists at a staff, manager, and administrative level
Created and managed a positive work environment, increasing employee number from three to a matrix team of >100 with a 97% retention rate
Responsible for leading talent acquisition functions, including employee relations, development, retention, satisfaction, and empowering employees to enhance their individual skills
Develop and implement policies and procedures and effectively communicate procedures to managers and staff
Created training courses and requirements for all employee levels and identified key metrics of completion and retention
Create/Develop appropriate succession planning for all levels of management

IT/Project Management Using Agile/SAFe Methodology Experience

Implement multiple IT software and process changes, and effectively communicate and educate managers, staff, and clients as well as adjust process based on feedback from all levels
Responsible for learning, training, communicating, and implementing new systems through constant updates and software system merger
Utilize stakeholder analysis to constantly adjust programs to fit stakeholder needs
Constant assessment, redesign, and implementation of sprint feedback resulted in multiple projects completed on time and either within or under budget
Utilize cost benefit analysis to provide best experience and software for customers
Excessive knowledge of operation for both client facing and internal facing software systems

Business Analysis and Risk Management Experience

Utilized social media and software metrics to analyze and predict consumer behaviour
Documented consumer spending patterns were used to make profitable decisions in a fickle industry
Complete competitor analysis to establish benchmarks
Create and implement multiple risk management procedures based on services provided
Planned promotions, advertising, and marketing to increase business opportunities
Establish and maintain business relationships with local suppliers

Marketing and Growth

Utilize social media to communicate, market, register, and establish relationships with customers, greatly impacting the bottom line every day
Built a Facebook business page with over 5,000 active users
Started as a VP, took over the business and made it profitable.
As a spokesperson for the business, appeared multiple times on local news stations
Opened multiple locations resulting in experience with redesigning interior, establishing/negotiating contracts with builders, fundraising efforts, and communicating changes to clients

2017 - 2022

Communication Coach

TEDx Dayton

Coached new TEDx speakers on their TED Talks in addition to teaching memorization workshops.

June 2019

Communication Coach

PNC Bank

Hired as a private coach to the President of PNC Bank for their TED Talk.

March–October 2022

Senior Communication and Change Management Consultant

Femme Fatale, LLC

Designed a smooth ownership transfer that included managing a cross functional team of 15 and over 500 client accounts
Created a new business structure to be able to operate within COVID-19 restrictions, including all new training materials, integrated new software, a new app, and client education

2017-2019

Strategic Change Consultant

TEDx Dayton

Redesigned the New Speaker Orientation process along with a series of workshops to improve the Ted Talk Speaker experience
Created and provided new training materials and presentations

October 2020–March 2021

Change Management Consultant

Dr. Miri L-H Lader MD, FAAP, Dayton Children's Hospital

Quality Improvement Initiative to create communication methods between resident doctors and nursing staff that resulted in effective patient care

September 2019

Convention Speaker

Burlycon

Asked to speak as an expert on business establishment at an international convention

January–December 2014

Strategic Change Consultant

Wilmerhale, Nicole Orlando

Provided new hire training program and materials
Mentored hiring employee to follow best practices in agile

2010–2014

Strategic Change Consultant

YMCA of Greater Dayton

Redesigned the national Move 2 Lose program to fit the specific needs of the Dayton area members
Provided training materials for future Personal Trainers of the program

2014–2018

Event Project Management

Equitas Health | 2014, 2016, 2018 - “Masquerage Ball” Fundraiser
Dayton Metro Library | 2017 - “The Main Event” Grand Opening Gala for Donors
Dayton Metro Library | 2017 - Grand Opening to public

Education

Bachelors in Psychology, Concentration in IO Psychology

WRIGHT STATE UNIVERSITY

Operational Change Management Certificate

CORNELL UNIVERSITY

Familiar Technical Tools

Agile Philosophies
SAFe procedures
Various Bookkeeping Applications (Quickbooks)
Database Management Software
Applicant Tracking Software
Lewis’ Change Management Model
Microsoft Office Suite
Microsoft Teams
GSuite Applications
iWork Applications
Mindbody
Slack
Asana
Trello
Zoom
Various Social Media Platform Management/Engagement